FREQUENTLY ASKED QUESTIONS

With the exclusion of our lithium ion batteries, all of our products come with a full two year warranty. Our lithium ion batteries come with a one year warranty.

If the product has been used in accordance with our operating instructions, all units that are under warranty will be repaired free of charge. We are also able to repair units that are not covered by warranty, however a charge of £150 plus parts will be incurred for this service. Please feel free to email support@nitesite.com, should you wish to book your unit in for repair.

Shipping charges will apply for repair units outside of the United Kingdom. If your product is faulty, outside of the UK, please contact your local retailer or distributor for warranty provisions.

We at NiteSite undertake that if within 24 months of the date of purchase the NiteSite equipment or any part thereof (excluding batteries) is proved to be defective by reason only of fault of workmanship or materials, we will, at our discretion repair or replace the same FREE OF ANY CHARGE for labour or materials on the condition that:

  • You are the original purchaser and not an assignee or subsequent purchaser of the equipment.
  • The product has been used in accordance with the manufacturers operating and maintenance instructions.
  • The product has not been serviced, maintained, repaired, taken apart or tampered with by any persons not authorised by NiteSite.
  • All service work under this guarantee must be undertaken by the NiteSite customer service department.
  • Any product or defective part replaced shall become the property of NiteSite.

Please Note

  • This guarantee is in addition to your statutory and other legal rights.
  • NiteSite will return product by courier within 28 days of receipt.
  • The company’s liability under this warranty is limited to the said repairs or replacement and shall under no circumstances extend to any financial losses alleged to have been suffered by the claimant.
  • In the event of repairs or replacement being made under the terms of this warranty in the circumstances where the opinion of the company the defect has not been caused by the company’s materials or workmanship then the company reserves the right to charge the claimant at its current hourly rates and list prices in respect of any employees’ time and any replacement parts.
  • No authority has been given to any person, firm or company, to vary the terms of this guarantee.

The guarantee does not cover the following:

  • Damage resulting from transportation.
  • Damage resulting from improper use or neglect.
  • Consequential damage resulting from unauthorised repair work.
  • Accidental damage.
  • Damage resulting from modification attempts.

Our range of scope mounted products will easily fit on 99% of scopes, however we do state that range is subject to optics and weather conditions. Some riflescopes do reduce the effective range of the NiteSite products by impacting the light seen by the camera.

The most effective scope’s usually meet the following criteria:

  • Adjustable parallax/focus
  • Start at lower magnification
  • Have a large objective lens to allow light in
  • Designed without filters or coatings that interfere with light.

This being said, many scopes that don’t meet this criteria can still work well and effectively with our products, despite the fact that they may not be reaching optimum performance levels. For further and more detailed information on this, please feel free to email support@nitesite.com.

Our Dark Ops range of products come with an external fast focus wheel on the camera.

As for our other product ranges, simply put your finger on the abrasive ring of the camera and twist it to adjust focus. Turning clockwise increases the distance of the focal point, and turning anti-clockwise decreases it.

All of our scope mounted products have been thoroughly tested on .50 calibre rifles. Recoil will not be an issue so long as you use the Anti-Recoil Clamp provided in your kit.

No. Once you have zeroed your rifle the NiteSite can be quickly and easily added.

Much like most rifles and scopes, all of our products are water resistant. Light showers will not damage your unit. This being said, we do not recommend that you continue to use any of our products if caught in heavy rain, as they are water resistant, and not waterproof.

Our Dark Ops range of products come with integral recording, and remote sharing via built in Wi-Fi. A simple field friendly record button is pressed to both begin and end recordings, which can be saved on to the retractable 4GB micro SD card provided in your kit.

This camera is compatible with any other Micro SD Card, should you wish to upgrade your storage space.

Our Dark Ops of products come with a dimmable LCD screen. This enables the screens backlight brightness to be physically adjusted, depending on both ambient light conditions, and personal preferences.

All of our other products come with a packet of Anti-Glare filters, which will reduce the glare emitting from your LCD screen by up to 94%. These come with instructions for use.

The Laser Rangefinder module has an instruction manual for full details.

A long press on the power button turns the unit on and off, a short press turns the laser on and off.

A long press on the mode button changes the distance ranged from metres to yards, a short press scrolls through the operating modes.

If the riflescope you are using requires a shorter or longer eye relief distance than the supplied scope sleeves, please contact your local retailer or visit our Amazon Storefront for our full range of accessories.

To charge the Spotter Xtreme, use the charger supplied and connect it to the port above the screen.

No, as the connection socket is not compatible.