Here you will find some of the most commonly asked questions. Our customer service team are always happy to help and answer any questions you may have so if you don't find the answers you are looking for here please ask one of our experts.
With the exclusion of our lithium ion batteries, all of our products come with a full two year warranty. Our lithium ion batteries come with a one year warranty.
If the product has been used in accordance with our operating instructions, all units that are under warranty will be repaired free of charge. We are also able to repair units that are not covered by warranty, however a charge of £150 plus parts will be incurred for this service. Please feel free to email email@example.com, should you wish to book your unit in for repair.
Shipping charges will apply for repair units outside of the United Kingdom. If your product is faulty, outside of the UK, please contact your local retailer or distributor for warranty provisions.
We at NiteSite undertake that if within 24 months of the date of purchase the NiteSite equipment or any part thereof (excluding batteries) is proved to be defective by reason only of fault of workmanship or materials, we will, at our discretion repair or replace the same FREE OF ANY CHARGE for labour or materials on the condition that:
The guarantee does not cover the following:
Our range of scope mounted products will easily fit on 99% of scopes, however we do state that range is subject to optics and weather conditions. Some riflescopes do reduce the effective range of the NiteSite products by impacting the light seen by the camera.
The most effective scope's usually meet the following criteria:
This being said, many scopes that don't meet this criteria can still work well and effectively with our products, despite the fact that they may not be reaching optimum performance levels. For further and more detailed information on this, please feel free to email firstname.lastname@example.org.
Our latest RTEK range of products come with an external fast focus wheel on the camera.
As for our other product ranges, simply put your finger on the abrasive ring of the camera and twist it to adjust focus. Turning clockwise increases the distance of the focal point, and turning anti-clockwise decreases it.
All of our scope mounted products have been thoroughly tested on .50 calibre rifles. Recoil will not be an issue so long as you use the Anti-Recoil Clamp provided in your kit.
No. Once you have zeroed your rifle the NiteSite can be quickly and easily added.
Much like most rifles and scopes, all of our products are water resistant. Light showers will not damage your unit. This being said, we do not recommend that you continue to use any of our products if caught in heavy rain, as they are water resistant, and not waterproof.
Our latest RTEK range of products come with integral recording, and remote sharing via built in Wi-Fi. A simple field friendly record button is pressed to both begin and end recordings, which can be saved on to the retractable 4GB micro SD card provided in your kit.
This camera is compatible with any other Micro SD Card, should you wish to upgrade your storage space.
Our latest RTEK range of products come with a dimmable LCD screen. This enables the screens backlight brightness to be physically adjusted, depending on both ambient light conditions, and personal preferences.
All of our other products come with a packet of Anti-Glare filters, which will reduce the glare emitting from your LCD screen by up to 94%. These come with instructions for use.
The Laser Rangefinder module has an instruction manual for full details.
A long press on the power button turns the unit on and off, a short press turns the laser on and off.
A long press on the mode button changes the distance ranged from metres to yards, a short press scrolls through the operating modes.
If the riflescope you are using requires a shorter or longer eye relief distance than the supplied scope sleeves, please contact your local retailer or visit our Amazon Storefront for our full range of accessories.
To charge the Spotter Xtreme, use the charger supplied and connect it to the port above the screen.
No, these units are not compatible.
No, as the connection socket is not compatible.