Product Returns

At NiteSite we design, manufacture and distribute patented Night Vision equipment throughout the world for hunting and zero light observation.

We utilize infrared in a unique way to make our products more affordable, reliable and user friendly than traditional light amplification technologies. Our products deliver crisp, ultra-clear night vision, regardless of ambient light conditions.

If you still have questions please do not hesitate to reach out and call us on 1.682.626.5290 or e-mail us at salesusa@nitesite.com, our specialists are standing by to serve you.

Thank you for considering NiteSite products!

Please carefully inspect your merchandise immediately upon receipt. If any item does not meet your approval, you may return it to NiteSite, LLC within 10-days for a refund. Please be aware, that 14 - 21 day business turnaround is required. Some Restrictions Apply. Shipping, handling, and C.O.D. charges are non-refundable.

Return shipping and insurance costs are the responsibility of the customer. No returned packages will be accepted freight collect or C.O.D. NiteSite, LLC is not responsible for returned merchandise that is damaged in shipping.

Important: You must contact NiteSite, LLC for a return authorization number. This number must appear on the outside of the returned package. You must include a copy of your original invoice with your shipment. All items returned for exchange or refund must be new, in the exact condition that the item was received and must include the manual and all included accessories.

Items received by NiteSite, LLC that have been damaged as a result of inadequate packaging, misuse, neglect and or other obvious physical damage will be returned to the customer. Only products purchased from authorized US dealers will be accepted for return. Refund or credits will be adjusted accordingly in the event that NiteSite, LLC issues a refund. Special orders, ex-demos, and products sold 'as is' cannot be returned.

NiteSite, LLC reserves the rights to refuse merchandise, return the merchandise, or charge a 15% restocking fee under the following conditions:

  • Merchandise was received after the ten day trial period without prior authorization.
  • 10-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that NiteSite, LLC receives the merchandise back at its facility.
  • The merchandise was incomplete, damaged, obviously used or scratched.
  • The merchandise shipped was improperly packaged.
  • The merchandise was ordered but delivery was refused by or for the customer.